Installation and updates
Include your Windows version, installed ScrapeNow version, and the exact installation or update message. Microsoft Store builds are installed and updated through the Store.
Help center
ScrapeNow support
Installation, account, billing, privacy, and extraction help.
Email supportCapture problems
Include the source domain, capture mode, whether login was required, and the visible error. Never email passwords, browser cookies, access tokens, or private API keys.
Extraction and credits
Include the local run ID, approximate time, selected effort, requested fields, and whether the job completed. Do not attach sensitive captured content unless support specifically requests a redacted sample.
Account and billing
Contact us from the email used for your ScrapeNow account. Invoice downloads and subscription cancellation will be available in the account billing portal when paid plans launch.
Privacy and deletion
Use the subject “Privacy request” for account data requests. Local SQLite data and exports remain on your device and must be removed locally.
Response target
During the private beta, we aim to reply within two business days. This is a target, not a guaranteed service-level agreement.
Contact
hello@scrapenow.app
Tell us what you expected, what happened, and the steps needed to reproduce it. Screenshots are useful when they do not expose sensitive data.